Hi Kanti,
Go to Knowledge Base 974476 The computer stops responding when the USB device continues to run from the Selective USB Difference status in Windows 10 or Windows Server 2008 R2. Select View and request revision downloads Select revisions. Are you having trouble connecting a USB device to your computer? Is none of your USB devices working on your computer? If you have recently upgraded your computer to Windows 10 and you are facing this same issue, you are not the only one. Many users are facing this trouble. Doesn’t matter which. A Dell portable system with Windows 10 Pro 64 installed may report the following error: 'Power surge on the USB port – Unknown USB Device needs more power than the port can supply.' If you expand it it says Power surge on the USB port – A USB device has malfunctioned and exceeded the power limits of its hub port.
- Check if this solution were able to Fix USB device not recognized by Windows 10, if not then continue. Method 6: Update Generic USB Hub. 1.Press Windows Key + R then type “devmgmt.msc” and hit enter to open Device Manager. 2.Expand Universal Serial Bus controllers then right Click on Generic USB Hub and select “Update Driver Software.”.
- If you go to the device manager to check and fix the problem, you will see that your device is labeled as Unknown USB Device (Device Descriptor Request Failed). Have you ever encountered a similar USB device not recognized in Windows 10 issue? This page created quick and advanced fixes to help you get the problem resolved.
I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.
This issue might occur if there is change in hardware settings.
To assist you better, please provide us the information below:
- When you say that 'Unknown USB Device Drive (Device Description Request', where exactly are you getting the error message? Have you checked the driver status in the Device Manager?
- Have you made any changes to the computer prior to the issue?
I suggest you to follow the methods below to hardware troubleshooter and also try to update all the universal serial bus controller drivers. Check if it helps.
Method 1: I recommend you to perform the Hardware and Devices troubleshooter. Check if it helps.
1. Click on Search bar.
2. Type “Troubleshooting” without the quotes and click on Troubleshooting.
3. Click on View All on the left panel of the screen.
4. Click on Hardware and Devices.
5. Click on Next and follow the prompts to run the troubleshooter.
If the issue still persist, refer to the method below.
Method 2: I suggest you to update USB drivers in the Device Manager and check if it helps.
. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Universal Serial Bus Controllers and try to update all the drivers in the list.
4. Right click on the drivers and click on Update Diver Software.
Mtp Usb Device Error Windows 10
Please get back to us with an update on issue with USB device not working properly on Windows 10, we will be happy to help.
Unknown Usb Device Error Windows 10
Thank you.